upon those who step into the same rivers, different and again different waters flow.


The secret is to gather, gather, gather—and do it in advance of any pressing need.
Gerald M. Weinberg


We cannot do more than we are capable of doing. This should seem obvious, but it’s not. Our capacity for work is limited by a host of factors including the amount of time we have, the predictability of the task at hand, our level of experience with the task type, our energy level, and the amount of work we currently have in progress. Limiting WIP allows us the time to focus, work quickly, react calmly to change, and do a thoughtful job.
Tonianne DeMaria BarryJim Benson


A leader of transformation, and managers involved, need to learn the psychology of individuals, the psychology of a group, the psychology of society, and the psychology of change.

―W. Edwards Deming. The New Economics


“If we think about how to make money, we are going to lose. If we think about how to HELP [our customer], it will be a win win situation.”

― Jon Lorusso


“Every moment, we are faced with choice. All, save for a small fraction of these choices, are made, for the most part, outside of our conscious awareness.”

― Jon Lorusso


“Thinking is heavily influenced by physiological processes involved in perception and emotion. Embodiment is a useful extension to cognitive theories that explain thinking in terms of mental representations…”

― Paul Thagard


“I am done with great things and big things, great institutions and big success, and I am for those tiny, invisible molecular moral forces that work from individual to individual, creeping through the crannies of the world like so many rootlets, or like the capillary oozing of water, yet which if you give them time, will rend the hardest monuments of man’s pride.”

― William James


We can only see a short distance ahead, but we can see plenty there that needs to be done.

We can only see a short distance ahead, but we can see plenty there that needs to be done.

-Alan Turing

bend your true self to the wheel of custom

“It is so much easier to live according to the ideas of life which have been laid down by others, to bend your true self to the wheel of custom, to hide yourself in demands which are not yours”

-Christopher Alexander